Warranty claims from the retailer’s own store or a marketplace land in the same portal, then split on stock.

Product

Third-party warranties

I built warranty claims into the same workflow as returns and exchanges, including claims for orders placed on Amazon, Walmart, or Best Buy.

Company: ReturnLogic
Role: Built the whole feature
Period: 2021
Stack: TypeScript · Node.js · Angular · PostgreSQL · Sequelize · Jest · Docker · ECS · Fargate

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Not just another return

Warranty claims run through the same portal as returns and exchanges, but three things work differently.

Aspect	Return	Warranty claim
Outcome	Refund, gift card, or exchange	A replacement
Proof of purchase	The retailer’s own order	Any order, including Amazon, Walmart, or Best Buy: the shopper enters the order number or uploads a receipt, and staff verify it
Time limit	The return window	The warranty period

Each retailer sets a separate workflow for each case.

In stock: Exact replacementChecked against the store’s live inventory.
Out of stock: A choiceA replacement from the full catalog, or a way to contact the retailer.

Mostly enterprise customers selling consumer products, who until then had handled warranty claims outside ReturnLogic.